Backend Customer Service

Behind every smooth customer experience is a support system that works quietly in the background. From processing returns to updating records, backend support ensures promises are kept and problems get solved.

That’s where TaskPapa comes in.

We power your post-sale operations with efficiency and care—keeping your service quality strong behind the scenes.

Our Backend Customer services includes but is not limited to:

Handling refunds, returns, and billing issues
Managing loyalty programs and subscriptions
Updating orders and customer accounts
Coordinating with fulfillment partners
Documenting resolutions and reporting

Why Choose Our Services?

We help you scale support without sacrificing quality. With clear processes and careful follow-through, we make backend operations smoother and smarter.

Types of tools we can work with

Ticket Management

Freshservice Zoho Desk HelpScout

Order Platforms

Shopify WooCommerce Magento

Internal Task Tools

Trello Jira ClickUp

CRM & Logs

Salesforce Zoho Airtable

Communication

SMS Magic Slack Gmail

99%Clients Retention

15+Industries Served

100K+Hours Saved

10+Years Experience

Why TaskPapa?

We've built our business of serving your needs on some core principles. This we believe lets us serve your success and that ultimately is our goal.

Data Protection

The safety of your personal information is extremely important to us. Our secure tech infrastructure is handled by in-house IT professionals to ensure that all data collected during our tasks and assignments is safe and secure.

Available 24x7

With a rotating team, always operational offices, great software and hardware we ensure we are available for you 24 hours all 365 days of the year. Whenever you need our services, we are just a call or email away to get started on your task.

Quality of Work

They say the golden rule for every businessman is this: ‘put yourself in your customer’s place’. We abide by this rule. Our Virtual Assistants work closely with our clients to understand their requirements and provide them with the best quality services.

Best Rates

Working in the heart of the Financial Capital of India - Mumbai, we can keep our costs low while getting the best talent. We offer the best rates in the market without compromising on the quality as we respect the fact that, "Money Saved is Money Earned."

Power loyalty through efficient follow-ups, resolutions, and behind-the-scenes support.