Still have questions about managed services and what we do?
Don’t worry! You’re in the right place.
Here are the most commonly asked questions and our answers:
You will be sent hourly tracker in excel format twice a week by your VA. This will include the total hours spent along with task description.
A Virtual Assistant or VA is a professional business owner that provides administrative, creative, and technical support to business owners, entrepreneurs and other busy professionals. Task Officers work from their own offices and use their own equipment and software. A VA can help with any task or project that is usually handled by an on-site employee. A successful VA usually has multiple clients and is constantly updating their knowledge, skills, and using the latest in technology to deliver a superior service. VA’s are subcontractors that are only paid for the hours required to perform each task. Since we are not an employee, you do not pay for breaks, lunches, vacations and benefits. These are just some of the cost effective benefits of working with a Task officer.
We use email, telephone, Skype, messenger, screen-sharing and project management tools to communicate with our clients. We will do our best to accommodate your business and your preferred style of communication when delegating tasks.
No, there is no Signup fee. You just pay for the hours you use.
No, there is no Plan Upgrade or Downgrade fee. You just need to let us know about a change in plan a week before your existing plan is about to expire and we will move you to a new plan without any fee.
Yes, you may have your colleagues, friends, famly members, clients, etc use the hours from your balance without any extra cost. You just drop an email from your registered email address and introduce them to us. You may also put a limit to the number of hours they may use from your kitty.
If you want to sign a confidentiality agreement, or vice versa, we can certainly do that for you. It’s completely up to you.
Your Virtual Assistant will be working along with an assigned team leader who will be monitoring VA closely and will also be responsible to coordinate with you. If you have any doubts or complaints you can get in touch with the Team Leader directly. Every email sent to you by the Virtual Assistant will have a copy marked to his Team Leader for easy coordination and for the project updates.
We have professionals and experts for all industries working with us. To name few we serve: Advertising, Legal, Finance, IT, Management, Call Centre, Real Estate, Graphics and Designing and many more sectors. We also serve freelancers, SME and individual Entrepreneurs.
We are an ISO 27001:2013 certified company and have all policies, hardware, software in place to ensure there is no compromise with data security. Infact there have been NO data security violation since the incenpion of the company.
Yes, the unused hours carry forward to the next month. Hours do not expire for 6 months from the day you sign up. This not only helps you with the flexibility to use hours as you need, it also helps you to reduce the hassle of renewing every month.
All of our resources can communicate only in English.
Schedule a Free Consultation so we can understand your needs and and walk you through how we can help.
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